Making a purchase
we endeavour and hope should be an easy and pleasurable experience!
Customers are encouraged to purchase online via our fully encrypted and most up to date secure server.
Customer details are deleted and not held on file after each transaction. The highest standards of customer protection are strictly adhered to and most credit cards are acceptable ; sadly not American Express.
- Customers can purchase and pay by card over the telephone 9am -9pm 7 days a week if preferred. Telephone ++41 714 602 841.
- Customers can pay by credit card, PayPal, postal order / cash by recorded delivery if more convenient. International Money Orders (IMOS) and foreign cheques due to time and transaction charges are not acceptable.
- PayPal - We can accept PayPal payments for any item on the website if this is the prefered method of payment for the customer.
- We understand that some exclusive autographs can be very expensive and we will do our best to help any situations with deposits or "layaway schemes" to pay over a given period
- In most cases we will attempt to dispatch within 48 hours after the receipt of payment.
- If urgent customers can informs us by telephone or separate email.
We will always endeavour to satisfy requirements.
- We highly recommend shipping by FedEx which we could offer to very reasonable rates.
- All items are posted by Swiss Post (recorded) and air mail delivery in large envelopes to protect your item and Certificate of Authenticity. Depending on size and weight price ranges from 4 Euro to 30 Euros special delivery over 2kg. There is a standard charge placed on the website; this will be adjusted at source if incorrect. You can contact us if you wish to be sure of postage costs.
- International Postage
All items are posted by Swiss Post or German post (below a value of 300 Euro) or FedEx and are fully insured. This service takes usually 2-3 days to Europe and 6 to 10 days to USA and Canada.
- Framed items are particular safely packed to avoid potential damage. Please request the shipping fees before you purchase.
- If you request an item out of frame please understand that we could not be taken responsible for any damage caused by the previous and maybe unprofessional matting of the previous owner.
Exchange rates will be uptated daily by the automatic system. Exchange rates may vary slightly accordingly at the day of purchase particular at an Ebay purchase.
Purchases with Bärbel’s bargain autograph store could be send by combined shipping - we could also put items on hold for you to safe shipping costs.
We offer a 10 days satisfaction guarantee on all products.
Authenticity will be guaranteed for life for the purchase price.